How to
Write the Delivery Charge Once
Three staff, three delivery quotes. Put the charge in the rulebook so the inbox repeats the number you actually charge.
GoChatly Team · November 2, 2026 · 6 min read
Inside Dhaka you charge one amount. Outside, you charge another. Above a certain order, delivery is free. You do not promise same-day to a far district. All of that lives in your head, and in three slightly different versions in your staff’s heads. The buyer asks “delivery charge koto?” and gets 60 from you, 80 from your cousin, and 100 from the night reply.
They do not argue. They order from the shop that sounded cheaper, or they accept yours and then refuse the parcel when the courier asks for more than the chat said.
The sentences worth writing down
The rulebook is the place for delivery, because the charge is a shop rule, not a product. Open it and write the rules the way you would brief a new hire on their first evening. Short lines. One charge per line. Name the area the way your buyers name it.
Here is a shape you can paste and edit. The amounts are examples. Replace every number with yours before you save.
- Inside Dhaka: 70 taka.
- Outside Dhaka: 130 taka.
- Free delivery when the product total is 2,000 taka or more.
- We do not promise same-day delivery outside Dhaka.
- If the area is unclear, ask which district and thana before you quote.
Add the exceptions you actually use. A few upazilas where the courier charges you more. A product so heavy that the flat rate is wrong. A sale week where outside Dhaka is free. If the exception is not written, the assistant will quote the flat rate, and your staff will “fix it” in a second message the buyer has already screenshotted.
What belongs on the product instead
The dress price is not a delivery rule. Offer price, compare-at price, and stock live on the product. A combo price lives on the combo. If you hide the delivery charge inside a “special price”, every area pays the same, and you lose the outside-Dhaka orders or you eat the courier cost.
Keep the catalog honest about the item. Keep the rulebook honest about the road. The reply can then say both: this outfit is 1,450 taka, delivery to your district is 130 taka, total on delivery is 1,580 taka. The buyer hears one number. The parcel is booked with the same number.
When a price changes for Eid, change the product. When Pathao or Steadfast changes what they bill you, change the rule the same day. A stale rule is a wrong promise, and it keeps being said until you edit it.
How a stale rule becomes a return
The assistant repeats what is active. It does not remember the voice note where you told your cousin “this week outside is 100”. If the rulebook still says 130, the night reply says 130. The buyer agrees. The courier collects 130. You thought you had offered 100. Nobody is lying. The shop has two memories.
Turn a rule off when the campaign ends. Read the delivery lines every time you change a courier account. Ask one teammate to send “delivery charge to Sylhet” from a test chat and see the number that comes back. If it is wrong, the buyers from the last two days already have the wrong number too. Fix the rule, then reply to those threads yourself.
When the courier rate changes on a Thursday
You notice at the packing table. The fleet’s charge for outside Dhaka moved, and you have already quoted the old number to everyone who wrote since morning. The rulebook will not rewind those chats. It will stop the next one from repeating the mistake.
Edit the line. Then open the threads from today that mentioned delivery and send one correction in your own words: the charge to your district is now this, the product price is unchanged, tell me if you still want it packed. Some buyers will say no. That is cheaper than a refusal at the door.
Do this on the day the rate changes, not on the day a cousin remembers. If two fleets bill you differently, write the charge you actually collect from the buyer, and name the fleet only if the buyer needs to know who will call them. The rule is the customer’s number. The courier portal is the shop’s cost. Mixing those two is how a “free delivery” offer quietly loses money on every outside order.
Leave the old amount out of the rule. A crossed-out number in a long paragraph is how the assistant quotes both and the buyer picks the smaller one.
One number, every channel
Messenger, Instagram, and WhatsApp should quote the same charge, because it is the same road and the same shop. A rulebook does that only if every reply uses it. The moment someone answers from memory inside the Facebook app, you are back to three prices.
Write the charge once. Tell the team the rulebook is the quote. Check it when the courier rate changes, not when a buyer sends a screenshot.
If your delivery rules still live in three people’s heads, talk to GoChatly.