Terms of Service

GoChatly is independent of Meta, Facebook, Instagram, and WhatsApp. It is not owned, operated, or endorsed by Meta Platforms, Inc.

1. Acceptance of terms

By creating an account, accessing, or using GoChatly (the “Service”), you agree to these Terms and to our Privacy Policy. If you use the Service on behalf of a business, you confirm that you have authority to bind that business, and “you” includes that business. If you do not agree, do not use the Service.

2. The Service

GoChatly is a software platform that lets businesses manage customer conversations from channels such as Facebook, Instagram, WhatsApp and website chat, train an AI assistant on their own rules, products, services and documents, and process orders, bookings and support tickets. We may add, change or remove features at any time.

3. Accounts and workspaces

• You must provide accurate information and keep your credentials confidential.
• You are responsible for all activity under your account and workspace, including activity by team members you invite.
• You must notify us promptly of any unauthorised access at hello@gochatly.com.
• You must be at least 18 years old, or the age of majority where you live, to use the Service.

4. Subscriptions and billing

Free trial

New workspaces may receive a 14-day free trial. At the end of the trial you must choose a paid plan or top up your balance to keep using paid features.

Plans, top-ups and renewals

• Paid plans are billed in advance on a monthly or yearly basis and renew automatically until cancelled.
• Pay-as-you-go (top-up) balances are consumed as you use metered features such as AI replies.
• Prices, plan limits and included usage are shown at checkout and may change; we will give reasonable notice before a change applies to your next billing period.
• You are responsible for applicable taxes and payment-gateway fees.

Cancellation and refunds

You can cancel at any time; your plan stays active until the end of the paid period. Except where required by law, fees already paid and unused top-up balances are non-refundable. If a payment fails, we may suspend paid features until the balance is settled.

5. Acceptable use

You agree not to use the Service, including its omnichannel messaging features and APIs, to:

• send spam, unsolicited bulk messages, or messages to people who have not opted in or who have asked you to stop;
• violate the terms or policies of connected platforms, including Meta (Facebook, Instagram, WhatsApp Business) and any other channel you connect;
• send unlawful, deceptive, harassing, hateful, or sexually exploitative content, or promote scams, counterfeit or prohibited goods;
• collect or process personal data without a lawful basis or in breach of applicable privacy laws;
• probe, scrape, overload, reverse engineer, or circumvent the security or usage limits of the Service;
• resell or share access to the Service except as permitted by your plan.

We may remove content, throttle messaging, or suspend access if we reasonably believe these rules are being broken or the platform’s reputation with channel providers is at risk.

6. Facebook, Instagram, and WhatsApp

GoChatly is not Meta, Facebook, Instagram, or WhatsApp. When you connect a Page, an Instagram professional account, or a WhatsApp Business number, you confirm that you own it or that you are allowed to manage it. You must follow the Meta Platform Terms, the Meta Developer Policies, the WhatsApp Business Policy, and the WhatsApp Commerce Policy, including their rules on the customer-care window and approved message templates.

• Use the connection only to reply to people who contacted your business, or to send a message those policies allow.
• Do not scrape profiles, build advertising audiences, or sell data obtained through the connection.
• Do not send spam, or message someone who asked you to stop.
• Disconnecting a channel deletes the stored token and stops new delivery. Deleting the workspace is described on our Data Deletion page.

Meta can change, limit, or revoke a connection. We are not responsible for that decision. If your use puts our app at risk of losing access, we may suspend the channel or the workspace.

7. AI usage and liability

The Service uses artificial intelligence, including large language models provided by third parties, to draft and send replies, extract order details and suggest actions based on the rules and content you provide.

• AI responses are not guaranteed to be 100% accurate. They may be incomplete, outdated or wrong, particularly if your rulebook, prices or stock data are inaccurate.
• You are responsible for configuring, testing and monitoring your AI assistant, and for any commitments (prices, discounts, delivery times, bookings) made to your customers through it.
• You should review orders, bookings and sensitive conversations, and keep the option for a human to take over any chat.
• Do not rely on the AI for legal, medical, financial or other regulated advice.
• You must disclose AI-assisted communication to your customers where the law or a channel’s policy requires it.

To the maximum extent permitted by law, GoChatly is not liable for losses arising from AI output, including lost sales, incorrect orders, or customer disputes.

8. Your content and our intellectual property

You keep ownership of the data you upload or receive through the Service, including customer conversations, product and service catalogs, and training content (“Your Content”). You grant us a limited licence to host, process and use Your Content solely to operate and improve the Service for you, including training and grounding your workspace’s AI. We do not use one workspace’s content to answer another workspace’s customers. GoChatly, its software, branding and documentation remain our property.

9. Third-party services

The Service integrates with third parties such as Meta, AI model providers, payment gateways and courier services. Their services are governed by their own terms, and we are not responsible for their availability, changes or actions, including suspension of your connected accounts.

10. Suspension and termination

• You may stop using the Service and close your account at any time.
• Platform administrators (“Super Admins”) of GoChatly may suspend or terminate any user or workspace, or limit features, AI credits, channel connections or trial validity, at any time and with or without notice, if we reasonably believe you have breached these Terms, created legal or security risk, failed to pay, or misused channel providers.
• Suspended workspaces cannot log in or send messages. We may keep your data for a limited period so you can export it, after which it may be deleted as described in our Privacy Policy.
• Provisions that by their nature should survive termination (for example ownership, disclaimers, liability limits and payment obligations) will survive.

11. Disclaimers

The Service is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, and we do not guarantee uninterrupted or error-free operation.

12. Limitation of liability

To the maximum extent permitted by law, GoChatly will not be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data. Our total liability for any claim relating to the Service is limited to the amount you paid us in the three months before the event giving rise to the claim.

13. Indemnification

You will defend and indemnify GoChatly against claims, damages and costs arising from Your Content, your messages to customers, your use of the Service in breach of these Terms, or your violation of law or third-party rights.

14. Changes to these Terms

We may update these Terms from time to time. If a change is material, we will notify you by email or in the app. Continued use of the Service after the effective date means you accept the updated Terms.

15. Governing law

These Terms are governed by the laws of Bangladesh. The courts of Dhaka, Bangladesh have exclusive jurisdiction, unless a mandatory law says otherwise.

16. Contact

Questions about these Terms? Email hello@gochatly.com. Privacy and deletion requests go to privacy@gochatly.com. Our office is 571, ECB Chattar, Manikdi, Dhaka Cantonment, Dhaka-1206..